Information Technology Operations Services

As an industry leader in providing IT Operations to DoD and Federal customers SuprTEK delivers Lifecycle Service Delivery Support (LSDS) for enterprise network and telecommunications services focused on Command, Control, Communications and Computers (C4) within a NET-CENTRIC environment. We design, implement, operate and maintain networks within 24x7 operations through the Governance of IT resources (People, Processes and Technologies) adopting Information Technology Infrastructure Library (ITIL) industry best practices implementing ISO 9000:2008 and CMMI processes.

SuprTEK is committed to implement stable and secure communications network infrastructures environments, operational concepts and technological capabilities through:

  • Delivery of global network services focused on the entire lifecycle of special purpose networks that enable the secure transmission of classified and unclassified data.
  • Design of the systems that are adaptable and support NETCENTRIC transformation initiatives through the application of flexible, scalable network environments.
  • Implementing a myriad of analysis, modeling and simulation tools to assess current networks and evaluate the performance of desired enhancements and upgrades to provide the most appropriate solution prior to implementation.
  • Developing detailed network architectures, systems specifications and implementation guidelines through all phases of the network lifecycle and service delivery.

SuprTEK has been successfully supporting our customers in the following core competency areas:

  • Infrastructure Program Management
  • WAN/MAN/LAN Support ┬áServices
  • Tiered Data Center Operations
  • Network Operations and Security Operations Center (NOSC)
  • Tiered Help Desk Services
  • Command and Controls
  • Desktop Support Services
  • Server/Core Technical Services
  • ITIL-based IT Service Management
  • Managed IT Support Services

Highlights

  • End-to-end capabilities to support your entire IT operations
  • Quality throughout the lifecycle via ITIL, ISO 9001:2008, and CMMI processes
  • Experts in virtualization and cloud technologies
  • Cross pollination with our Information Security and Assurance teams to ensure your assets and networks are secure
  • Large scale enterprise experience, e.g. DoD DECC Ogden SMC, HBSS Tier 2/3 Help Desk