Healthcare Information Technology Services

Healthcare IM/IT Services provides IM/IT solution-driven services to DoD hospitals and Medical Treatment Facilities (MTF) that enables improved healthcare services using the implementation of mission and patient systems. SuprTEK’s Health IT professionals include public health subject-matter experts, technology specialists, trainers, DoD MHS CIOs and healthcare administrators that understand the importance of deploying technologies and services to facilitate healthcare used by medical practitioners. SuprTEK uses a framework of flexible, yet cost-effective IT Service Management (ITSM) solutions based on ITIL industry best practices and processes encompassing a wide spectrum of IT services across the entire system management life cycle. SuprTEK is qualified and experienced in providing fully managed or tailored Healthcare IM/IT services.

Healthcare IM/IT Services include:

• 24×7 Customer Service Center Operations: Tier 1 through Tier 3 Medical Cell technical service support using ITIL foundational processes
• Application/Database Development and Integration of healthcare and clinical systems (AHLTA/CHCS/ESSENTRIS)
• Life Cycle Management of Web-based and Knowledge Management Systems
• Portfolio Management (PfM) of clinical systems
• Implementation and management of Network Systems (WAN/LAN) and Security Solutions (Virus Protection, DIACAP, vulnerability scanning)
• HIPAA trained and experienced workforce knowledgeable of PII
• Tri-service experience supporting MHS patient care systems
• Management of base telephone telephony systems, switches and user sets

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